Topic Archive: FriendFeed

The courage to redesign

Brian Dillard, Monday, November 3, 2008 @ 5:12 pm

People are still griping about the recent redesigns of Facebook and iGoogle, but I think we should cheer on any company brave enough to disregard user feedback and embrace change.

Lots of big-name, highly successful sites eventually reach a state of paralysis in which they're too scared of alienating their customers to examine their interaction design and information architecture from a fresh perspective.

The cautionary tale of Amazon.com

Look at Amazon: The online retailer adopted DHTML navigation just last year - at least 5 years after most other big sites - because its tab interface had grown so comically large. Nevertheless, huge chunks of the Amazon user experience are still massively broken:

• Once you've started down the checkout process, the site tries to keep you from getting back to your shopping cart to add or remove additional items. If you use your back button to do so, you've got to start the checkout process all over again.
• Wish lists offer perhaps the most confusing, error-prone user interface I've ever had the displeasure to experience.
• Link targets on a wide variety of UI controls are tiny and persnickety enough to elicit involuntary profanity.

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Web 2.0 context menus vs. Web 1.0 link lists: Style over usability?

Brian Dillard, Monday, October 20, 2008 @ 1:59 pm

As Ajax spreads new UI conventions to the masses, it's important to apply a critical eye to the usability of those conventions. Several big-name sites have launched extensive redesigns in the last few months, from Twitter and FriendFeed to Flickr and Facebook. Certain trends are solidifying, especially the use of context menus that are hidden until a user mouses over an item, then displayed as a series of icons, text or both.

First up we have Flickr, whose homepage redesign emphasizes the social networking aspects of the service. A Recent Activity feed, modeled on Facebook's iconic News Feed, showcases favorites and comments from your contacts. The default view for each item displays its age. When the user hovers, though, the same real estate becomes home to two icons. One allows you to add your own comment; the other "mutes" activity related to that photo and removes it from your feed. Neither option is represented by an industry-standard icon, and no tooltip is provided. Even the status bar shows only an inscrutable URL: a hash sign.

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